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  • Subject area(s): Engineering
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  • Published on: 7th September 2019
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1.1 General

SriLankan Airlines Limited is a Limited Liability Company incorporated and domiciled in Sri Lanka.

The registered office of the Company and the principal place of business is located at Airline Center, Bandaranaike International Airport, Katunayake, Sri Lanka.

SriLankan Airlines, the National Airline of Sri Lanka, is an award winning carrier with a firm reputation as a global leader in service, comfort, safety, reliability, and punctuality.

Launched in 1979, SriLankan is currently expanding and further diversifying its wide range of products and services in order to drive the country’s ongoing boom in tourism and economic development.

The airline’s hub is located at Bandaranaike International Airport in Colombo, providing convenient connections to its global route network of 99 destinations in 47 countries (including codeshare operations) in Europe, the Middle East, South Asia, Southeast Asia, the Far East, North America, Australia and Africa.


To be the most preferred airline in Asia


They are in the air transportation business. They provide their customers with a reliable and pleasant travel experience. They provide their business partners with a variety of innovative, professional and mutually profitable services. They meet Shareholder expectations of profitably marketing Sri Lanka and contributing towards the well-being of Society. They are a competent, proactive and diligent team. Their contribution is recognized and rewarded.

1.2 Principal Activities and Nature of Operations

The principal activities of the Company consist of operating international scheduled, non-scheduled air services for the carriage of passengers, freight and mail as the designated carrier of Sri Lanka. Providing Air Terminal services at the Bandaranaike International Airport, sale of duty free goods on-board, marketing inbound and outbound holiday packages and operation of domestic Air Taxi services for passenger transport constitute other main activities. Providing third party maintenance, flight operation services and conducting aviation related training

programs constitute ancillary activities of the Company.

Online Facilities

Through its website the airline provides Online Booking, Ticketing and Check-in facilities that give passengers the convenience of planning their travel experience through any PC or laptop.

SriLankan Cargo

SriLankan Cargo has been expanding its services rapidly, using Colombo as a “Hub in the Ocean” to link the fast-growing economies of the South Asia with Europe, the Middle, Southeast Asia and the Far East. For information visit    

Ground Services

SriLankan Airlines provides ground services for all airlines that operate through Colombo’s Bandaranaike International Airport, and has gained a reputation with customer airlines for excellence in friendly and efficient service. For information visit

SriLankan Catering (Pvt) Ltd

A fully owned subsidiary of SriLankan Airlines, SriLankan Catering (SLC) provides on-board catering services for airlines that operate through Colombo. Its state of the art flight kitchen has a production capacity of over 25,000 meals per day, in a 24-hour operation, 365 days a year. SLC has a workforce of approximately 800 employees.

Located in the historic Dutch Complex, SLC opened its fine-dining restaurant, Semondu, offering its signature fusion cuisine, to the public in the heart of the city of Colombo.  The Airport Restaurant and the Business Class transit lounge, Palm Strip, at the Bandaranaike International Airport (BIA) are also owned by SLC.

SLC manages the 24-roomed, Serenediva Transit Hotel situated in the departure area, offering four room-types, equipped with essential amenities for transit passengers, and the newly opened Emirates Lounge, inside BIA.

Additionally, SLC provides catering services to SriLankan Airlines’ Business Class lounge - Serendib, and lounges owned by the Airport and Aviation Services (Sri Lanka) Limited in BIA.

SLC runs a state-of-the-art, mass-scale laundry facility situated in the SLC Complex in the airport, capable of laundering up to 15,000 pieces per day.

SLC is certified to the following standards: ISO 9001:2008 (Quality Management Systems); ISO 22000:2005 (Food Safety Management Systems); HACCP (Food Safety Assurance); ISO 14001: 2004 (Environmental Management System). For information visit

SriLankan Engineering

SriLankan Engineering is a provider of choice in Maintenance-Repair-Overhaul (MRO) activities in the region, with its strong expertise in Airbus aircraft, excellent facilities, and experienced engineering personnel.

SriLankan Engineering possesses the prestigious EASA 145 certification for aircraft maintenance and its training facility has the EASA 147 certification from the European Aviation Safety Agency. For information visit

SriLankan Holidays

SriLankan Holidays is the leisure arm of the airline, which promotes travel to and from Sri Lanka, and also within all points throughout the airline’s network. SriLankan Holidays partners many leading hotels, tour operators and other tourism related organisations to give travellers a wide selection of holiday opportunities with an all-inclusive concept, which includes customized packages. SriLankan Holidays won the prestigious title of Best Outbound Tour Operator at the Presidential Awards for Travel and Tourism in 2008 and in 2009. For information visit

SriLankan Air Taxi

SriLankan Air Taxi entered into a codeshare agreement with Cinnamon Air to provide easy access to many picturesque locations across the country.  With the new code share agreement, all Cinnamon Air scheduled flights will operate with SriLankan Airlines’ (UL) designated flight numbers as well of those of Cinnamon Air (C7).

‘FlySmiLes’ Frequent Flyer Programme

FlySmiLes, the frequent flyer programme of SriLankan Airlines, offers its members an extensive range of benefits, with the Airline’s induction to the oneworld airline alliance in May this year. FlySmilLes is made up of five tiers; Platinum, Gold, Classic, Silver and blue.  FlySmiLes Club, the top tier frequent flyer categories, comprised of Platinum, Classic and Gold, are matched with the corresponding oneworld top tiers.  Together with oneworld, FlySmiLes members can now enjoy access to over 600 lounges in over 150 airports and connections to almost 1000 destinations across the globe on any oneworld member carrier while enjoying free tickets, upgrades, lounge access, additional luggage allowances, pre-assigned seating and priority confirmation when flying SriLankan. With its line-up of airline and non-airline associates ranging from hospitality, retail and transportation partners, FlySmiLes continues to reward its loyal customers with more opportunities to earn and redeem miles. For more information visit   

MICE Tourism

Sri Lanka is a popular destination for business events in the South Asian region. The airline has a separate department for MICE Tourism (Meetings, Incentives, Conventions, and Exhibitions) that works with local partners to arrange many types of events.


SriLankan has a special focus on sports tourism and supports all major sporting events in Sri Lanka. The airline also sponsors Surfing classics in Sri Lanka and the Maldives; the International Rugby Sevens; the SriLankan Golf Classic in Sri Lanka; and co-sponsors several events that focus arts and culture.

Airline Training

SriLankan’s International Aviation Academy (IAA), caters to manpower requirements of airlines, airports, travel agents, and other aviation industry organizations. It is accredited with the International Airline Training Association (IATA), Director General Civil Aviation (DGCA), Sri Lankan Institute of Marketing (SLIM), University of Moratuwa and the Travel Agents’ Association of Sri Lanka (TAASL).

IAA, has been recognized by IATA as one of its‘Top Ten’ Authorized Training Centres in South Asia. In August 2012, IAA opened its first overseas branch in Maldives. IATA courses offered by IAA:

• IATA/ UFTAA Foundation Diploma in Travel and Tourism

• IATA/ UFTAA Consultants Diploma in Travel and Tourism

• IATA/FIATA Cargo Introductory Course

• IATA Airline Cabin Crew Training

SriLankan Airlines’ courses offered by IAA:

• Flight Operations Officer Dispatcher Programme

• Airport Passenger Handling Foundation Course

• International Airline Cabin Crew Certificate Programme

• Self Enhancement for Future Professionals

For information visit

Technical Training

The SriLankan Technical Training School, which is certified to the EASA 147 standard by the European aviation body, provides comprehensive basic and aircraft type training for both internal engineers as well as external individuals.  It is also accredited by the aviation authorities of Pakistan and the Maldives.

SriLankan Cares

The community development arm of the airline, SriLankan Cares actively participates in fundraising and charity activities, with its main focus being the Empowerment of Children. SriLankan Cares has carried out major development projects in three rural schools in the country, providing buildings and infrastructure such as classrooms, libraries, and computer la

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