Emotional Intelligence is defined an important trait to be a successful leader recent years. A great leader who has clear and smart mind, great ability to manage people, endless ideas, and sense of doing business is not enough to be a great leader.
The leader who has EI is identified to be ethical and more successful. When a leader is not only looking forward to profits but also caring people who work with, the company are tend to be more sustainable and the employees are happier much more than working with the leader who doesn’t have EI. A leader who successful use intelligence could make the company policies and beliefs clear, the employees are more engaged, committed and productivity, and create the opportunities of changes in organization.
Definition of Emotional Intelligence
The idea of Emotional Intelligence first be presented by Dr. Daniel Goleman in 1995, he defined Emotional intelligence is the ability of people to reconigze self’s and others’ emotion and expressing or understanding in the right and effectively way. (Ekman 1993, Ekman & Friesen 1975)
EI is about identifying and expressing the emotions, understanding why the emotions come, and controlling or adjusting in self or others. It based on the past experience of emotions. Put in different way, a person who is emotion intelligence has the awareness of other’s feelings and could be understand others and deal with others or themselves emotions in order to produce the effects.
There are four significant components of EI : Self-awareness, Self-regulation, Motivation, and Empathy. Once a leader who is able to apply these four components is identified to be a successful leader. Self-awareness is the ability to understand own’s needs, feelings, motives, desires, personality or character, strengths, weaknesses (Sosik & Megerian 1999) ; Self- regulation is the ability to adjust or control our expressions, emotions, thoughts, acts. Be more specific Practically, its the ability to be calm when we feel anxious, nervous, and panic. People who has self-regulation know how to cheer themselves up quicker than people who doesn’t have it. Self-regulation creates the ability of self-control which means managing emotions and stay clear mind. It build trust between people by being honest and ethical (“Self-Regulation”, 2011) ; Motivated leader is passionate and energetic which influence employees. It is the internal behavior such as a joy of doing something, the curiosity of new approaches. Achieving goals with full of power and persistence ( “Motivational Leadership: Inspiring Greatness”, 2011( ; Empathy is the ability to be aware and understand the needs and viewpoints of others. It’s the ability of feeling others feelings. Except of judgment, empathic people are always listening when the disagreements come (“Emotional Intelligence in Leadership: Learning How to Be More Aware”). They try to understand the feelings and appreciate it without any stereotyping or judging the right and wrong of the feelings.
Leader with EI makes the company policies and beliefs clear
The leaders who have emotional intelligence tends to be clarity and honest. Cause of self-awareness, they know their needs, intentions, goals, mission toward work.
The more a person knows themselves more, the higher chance they create the clarity in work environment. Moreover, the leader who has the ability of self-regulation can control their emotions and stay clear mind to avoid making wrong decisions. They have empathic mind so they are patient to listen others voices. Although these are identified to be the basic components to become a better person or leader, they still not easy to achieve in organizations. The clarity leader makes the policies and beliefs clear, so the employees have less doubts and high trust of the leader and company. As the result, the organization is stable and trustworthy.
Yahoo is one of the most visited websites in the past twenty years. It started from a web directory organize by category like mail, finance, sports, market, news and more. The new business model is established by Yahoo : open, free and profitable. The time yahoo gets into the market is also the beginning of social network. It successfully becomes the head of Internet in ten years. But Yahoo starts to decline since 2004. The lack of innovative technology, inappropriate expansion timing, and scales, the wrong decision of marketing cause the fail. Google rapidly stand out from the crown becomes the leader of Internet. While Google has strong and clear strategic brand management, Yahoo doesn’t has a brand mission and description of what it does and why it does. With an unclear mission, the leaders are lacks of the sense of brand’s purpose. Also, Yahoo doesn’t have a brand vision that pushes it forward, overcome challenges, discover the possibilities. Yahoo failed to adapt the way people use the Internet. When people are more likely to go to email, social networks or apps on their smartphones, Yahoo changes the logo in 2003 without any strategy which reflected the brand experience. It cause the results of losing loyalty from people. While Google has a new business model, Yahoo cannot create the innovative technology cause of the uncertainty in the company.
More Example, The Palauan Father who had to save his economy by convincing a traditional workforce to get on-board with the changes in their business (Zolli & Healy, 2012, p. 255). He was able to get the local workforce, in this case the fisherman, involved by creating a clear and transparent system of communication which connected from the government all the way down to the individual. \"Other people offer solutions,” Idechong told us \"while I offer dialogues. When I work with the people, we discuss and we discuss and I let them think and then we discuss some more. I provide assistance to guide them in their thinking, but there is no end to the process. I adopt my partnerships for a lifetime” (Zolli &Healy, 2012, p. 255).
Leader with EI brings the employees more engaged, committed and productive
The leaders with Emotional Intelligence is always motivated. They are personally passionate toward works and also have a open-mind and great attitude. Sometimes, the motivated leaders achieve beyond their own or other else’s expectations. Furthermore, it makes them as a influential person. The employees will be motivate by the leaders so they are more engaged and committed to the company. They enjoy the companies’ culture, believe the companies’ beliefs and look forward to the goal with company. It highly enhances the productivity without rewards. Recently, human resource is identified to be the most valuable property, so the engagement of employees becomes the hugest power in an organization.
Google was founded by Larry Page and Sergei Brin. They were Ph.D. students in computer engineering at Stanford University. Both were strong-willed, skilled and opinionated. They began their quest to “organize the world\'s information and make it universally accessible.” Google\'s mission was not based on money alone; rather it was to improve the world. The heart and soul of Google were based on entrepreneurship and innovation. The make-up, location, and culture of the company were similar to that of a college and created a company that had some of the brightest minds in the world. They worked in small teams, received feedback. Another factor that contributed to the success of Google was their flat, open organizational structure. At Google, the company was highly democratic and employees were encouraged to question anyone to ensure transparency and clarity. Strategy tended to come from the bottom up. Google successfully stand out of the crowd with the motivated work environment.
Leader with EI creates the opportunities of changes in organization
When the leaders face the challenges, having emotional intelligent is especially important. They can understand themselves feelings and control it without panics and anxieties when the situations are uncertain. The wrong decisions sometimes result from losing control of the feelings and the unclear motives and desires. Cause of the trend and environment are always changing, adaption and innovation are the extremely important factors to be successful and sustainable. Emotional Intelligent leaders help the company make right decision to change on the right time to overcome the challenges.
3M has been known for decades as an entrepreneurial company that pursues growth through innovation. Originally, innovation was encouraged informally by the founders, but with changing times and failures, the first strategic thrust of the fledgling business took shape: get close to the customer and understand their needs. This was followed by waterproof sandpaper - an idea bought from an inventor who subsequently came to work for 3M. This was how the second strategic thrust of the company was developed: to seek out niche markets, no matter how small, which would allow it to charge a premium price for its products. The development of masking tape was imperfect at first, but developed over the years ‘out-of-hours’. From this, the third strategic thrust was developed: identify market opportunities through closeness to the customer and diversify into these related areas. It was in the late 1920s that 3M developed the policy of allowing researchers to spend up to 15% of their time working on their own projects. Failure is not punished, but success is well rewarded, and from this, the fourth strategic thrust of the company was developed: the pursuing of product development and innovation at every level in the organization through research. The successful adaptive innovations of 3M comes from the right decision-making, detailed plans on the precise timings without panics.
Emotional Intelligence is helpful in organization in different ways. The abilities of understanding self’s and others feeling in the right way, controlling self emotions, being motivated, motiving people and feeling other’s feelings make the leader understand and control their emotions create the transparent work environment with trust ; make right decisions ; make the companies’ policies and beliefs clear ; create the motivated companies’ culture ; enhances the engagement of employees ; adapt to industries’ changes ; innovate on the right timing. Those are the successful components to sustain the company.
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