IBIS is an international luxurious hotel chain and we chose the three star hotel situated on Bencoolen road inside the Bugis territory of Singapore. The lodging has a total of 538 rooms of which 3 are debilitated well-disposed and 85% non-smoking. The hotel was opened in 26th of February 2009. Singapore itself has 3 IBIS branches while IBIS has 83 hotels in China, 122 hotels in the United Kingdom, 41 in Indonesia, 65 in Australia, 12 in Thailand and 835 in France and that’s where it all began for IBIS. The first IBIS hotel was opened in Bordeaux, France in 1974 and ever since then they kept on spreading all over the world. At the end of 2015 IBIS grew up to a huge number of 1047 hotels throughout 61 countries in just 41 years. However, the managing group of IBIS is Accor Hotels.
Maximum facilities that IBIS provide to make their guest stay as much as comfortable and safe as possible
• Smartphone (I Handy)
I Handy is a smartphone inside the guestroom which provides unlimited internet access and 8 international calls daily with no added charge. The smartphones also provide a complete city guide with additional information like taxi’s and places of interest.
• Bamboo Bicycles
A bicycle called the “Bamboo Bicycle” are available for the guests to cycle around Singapore and these cycles come with a padlock and helmet to ensure the riders safety.
Web corner in lobby of IBIS hotel is a facility to its customers, so they can have easy access to internet, browsing, checking email etc.
Laundry room, Bar, Business centre, Taxi service, Self service IPad
What is facilities management? This involves guiding and managing the operations and maintenance of buildings, premises, organisations such as Hotels, Casinos, Condominiums on behalf of their directors, owners or managers. Basically, the job of facility managers starts from very basic activity such as cleaning to a high skilled, professional, engineering, technical and mechanical, example is maintenance of air-conditioning system in a Hotel. Facilities management is an actually very old practice since buildings were first constructed to support human activities. There is an another way to explain it, the actions and activities which are necessary to maintain an organisation or premises in a suitable condition to allow operations to continue in a profitable environment. Recourses could be expended on a structure to keep it cleaned, maintained, and updated to the highest possible level, although bear in mind organisation budget/allowance. Keep safety all the times is very important, and making sure that service users (guests in hotel) feel comfortable as much as possible this will help them return back as existing users and also beneficial for a company to make profit.
Number of hotels, casinos and other buildings has increased over recent decades, the demand for facilities management has also grown accordingly.
Sustainability is actually to reduce using natural resources as less as possible so that we can save them and make them available for future generations. Sustainability Is a physical practice that tells us don’t completely destroy or overuse the natural resources and to keep the environment safe for present and future. Sustainability sustenance environmental, human and profitable, health and energy. Exploration and training of maintainable facilities management is quickly progressing with the increasing interest in the dissertation of sustainable development. Facilities management nowadays is fastest developing professions in planet. The scale of growth in the built environment and significant growth of this sector is expected to be huge.
The need for sustainable facilities management and for skilled facilities managers to carry out this job, is therefore growing and the need to develop new ways of operating to meet sustainability criteria is of increasing importance.
IBIS hotels managed by ACCOR, so this organisation committed to “Planet 21”, also known as The ACCOR sustainable development. Planet 21 is IBIS’s commitment to sustainable development such as health, nature, carbon, innovation, local development, employment. IBIS is doing this is 90 countries.
This video will explain planet 21 and give you a better perspective.
Sustainable design and operation of buildings encompasses the following principles -:
• Energy and water efficiency
• Waste avoidance and minimisation
• Ecological conservation
• Conservation of building materials
• Enhancements of indoor air quality
• Appropriate landscaping
• Enhancement of community life
Maintenance is the effort to maintain administrative and technical action to keep a physical asset, or restore it to a form where it can perform an essential task.
Another definition of maintenance is maintaining to or repairing to a stage in which an item can do a primarily required function and all actions designed towards this are maintenance accomplishments.
Maintenance is also seen as a financing because resources are paid today to do maintenance in order to decrease expense or get higher profits in future as compared to if the resources are not spent.
Below are some of Maintenance practices in Hotels
This process covers –
• Job Screening - includes risk and priority. First thing is to identify the work which is required, which can be raised by anyone, for example staff or guests in hotels.
Secondly, there is Computerized Maintenance Management System
This task done by someone who understands the risk
• Job Scoping – means where are you going to do after detecting some problem, what would be the solution? repair, replace, patch up, defer work, do nothing or Identify similar work means duplicate jobs
• Planning – how are you going to do work ? what would be the basic requirements and resources? Identify job task, steps, duration, and sequence. Resources to choose, people, equipment, tools, materials that needed. Certain factors to think about cost estimate, risk assessment, safety requirement.
• Scheduling – when you are going to do the work ? scheduling involves several key plant stakeholders such as warehouse, supervisor, scheduler, operations.
• Execution – do the work, schedule attainment, compliance, orders completed by required end date.
• Close out is often forgotten part of process, record completion, documents done, determine costs, collect history.
Maintenance Department is required to be in contact with other departments of hotel – food and beverage, security, kitchen, laundry, housekeeping, housekeeping, conference and banquet, power plant etc.
Many writers defined strategy in hotels into 4 types
1. Corrective maintenance
2. Preventive maintenance
3. Risk based maintenance
4. Condition based maintenance
Three commonly used maintenance management approaches
Modern role of Facilities Manager
The facility manager role is to control operational management in order to make sure the smooth and efficient operation of its all physical aspects are creating and sustaining safe and productive environments for its customers.
The facilities managers nowadays according to budget they have to make their team, sometimes they have individuals in house professional and sometimes they hire outsource contractors, to make sure the facilities run smoothly in an organization.
However, important role of Facilities Manager exists in every business that wants their customers to feel safe and comfortable. Facility managers deals with various contractors and suppliers in carrying out maintenance and upgrades and providing services such as security, cleaning and property maintenance.
FM manager’s role is to manage staff, do recruitment and new staff induction. Therefore, they must have leadership skills, excellence people management skills, interpersonal skills and management skills. To ensure the building is a great place to live and work, Facility managers need to have good relationship with contractor and support staff.
In many areas still people don’t have any facility managers. However, the industry is really wide and moving towards greater standardization and professionals start adopting it. Also some organizations use the title of facility manager, when they don’t even know what it stands for. Should take it really very serious when recruiting the Facilities Manager to ensure their skills and knowledge match the requirement.
There are some more examples of Facilities Manager Responsibilities -
• Equipment Selection
• Equipment Installation
• Maintenance Contracts
• Contractual Compliance
• Utilities Operations and Costs
• Waste Management
• Staff Training
• Staff Hiring
• Staff Firing
• Quality Control
• Corporate Reporting
• Digital Information System
• Accounting and Cost Control
• Operations Coordination
• Budget Development
• Emergency Planning
• Keeping records, Documentations
• Get up to date with new technology
• Responsible for orchestrating results
• Often times those who advance these roles have an architecture and business background
• FM of future also include that a consultant, designer and service manager
• a highly technical role that usually requires a background in mechanical, electrical or software engineering
• job searches this area could lead to postings for maintenance engineer, supervisor or technician who become responsible for managing service and repairs
• with growth of digital communication technologies FM specializing in leverage internet of things a growing service of asset
Contract Manager or Procurement Manager
• maintaining healthy business relationships are also crucial to their ability to deliver projects on time and on budget which is a constant focus for this FM.
• Ability to execute on a strategic, tactical and operational level often against time-limited goal
• This particular role is more of a facility management philosophy than it is a standalone position because it emphasizes service staff as a key component of successful FM.
• Team spirit, individualized training and development plans, being concerned about their health and safety, multi-skiing and job-rotation are some of the new aspects of Service Management.
Career progression and training
The position of facilities manager demands an extensive and varied set of skills, both technical and managerial in nature. It is a popular facilities managers or maintenance managers are people who have been plumbers, carpenters or handymen for twenty or thirty years and gradually moved up into that position. For example – Mr. James Lee has experience more than 25 years as an engineer. So basically he said they look at the person’s experience first and then education and certificates before recruiting or hiring hem in an organization. Training are very important for facility managers and staff working under FM managers, to make them aware of up to date and train them about sustainability and ensure the work place is for them and their customers too.
Facilities Manager Trainings
• complying with safety, health, fire and environment Law
• complying with the law on staff, casual and contract
• property law
• financial management
• risk management
• workplace facilities
• transport policies
• it and communications
• space and design management
• access, safety and security
• maintenance and repair
There are currently different types of professionals in facilities management
1. Facilities Officer –: this is an entry level role which ensure smooth operation of organization
2. Facilities Administrator -: an operational role which provides administrative support which includes budgeting, procurement, contract liaison and documentation, coordinating of staff and equipment.
3. Facilities Manager -: Organizes, controls and coordinate the strategic and operational management of organization and ensure operations run smoothly
4. Director of Facilities -: facilities management activities, responsibilities on sites and responsibility of staff and professional performance standards.
Facility managers must have mystery of number of skills to do their job safely and successfully
• Making decisions according to business needs and budget
• Review procedures within organization and must know how to analyze to find out how to improve efficiency
• Talk to employees, Directors , HR
• motivate, guide and coordinate employees
• Manage staff and some others, coordinate with vendors while working projects and different tasks or jobs
• delegate, creativity, good communication and commitment
The skills, education and experience requirements for each of these roles increases at each level.
For example, the expectation for a Facilities Manager is expected to have either:
• 2 years’ minimum experience and a diploma of Facilities management and Bachelor in Engineering
• 5 years’ minimum experience with no formal education
IBIS is committed to implementing initiatives and procedures for the following
Reduce Water Consumption
To reduce water consumption and wastage they are implementing their own water bottle which is made by glass and which is re-usable. IBIS do not allow plastic water bottles in any of the rooms instead they promote customers to try out their glass bottle. The name given to the bottle is “Love Earth”.
Reduce Energy Consumption
To reduce energy consumptions IBIS has taken many steps. A few of those are using LED lighting systems to all the hotels managed by them. Mr. James Lee, who is the chief engineer of IBIS Bencoolen said that LED bulbs save up to 75% energy than a regular bulb. By using LED lights everywhere in the hotel they have managed to keep their electricity bills low as well as reduce energy wastage.
Just like most hotels nowadays IBIS has adopted the key card system which allows them to cut the power off into half when the customer is not in the room.
Key Card System
Just like the LED lights which reduces power consumption they’ve used special glasses which are sound proof and it also reduces energy consumption by retaining the temperature inside the hotel without letting it go out.
All the IBIS hotels have the same or alike architecture because they believe it saves power/electricity and it is also easy for the employee’s to work and maintain the hotel premises.
IBIS Pisen (Czech Republic)
To reduce wastage IBIS hotels have come up with a brilliant idea, not just one but many. They have started to collect all the paper wastage and recycle them which from there goes on to producing a pen which is made of paper as well as the notebooks or notepads you see in the room are made from recycled paper wastage.
Pen made from Recycled Paper
Did you know that the napkins used at IBIS are made out of recycled items? Yes, they are made out of recycled items. This napkin only can be washed once and used twice. After it is being used twice it is sent to recycle again to make another napkin along with other wastage items.
To reduce wastage they’ve used shampoo bottles that are fixed to the wall. Which are re-fillable instead of removing or replacing the bottle. These bottles are re-filled by the housekeeping department when empty or running low. Other hotels use plastic bottles which happen to be thrown away after using it or re-filling it a several times.
Re-fillable Shampoo and Shower Gel
Waste Management Practices
AccorHotels or IBIS group serves 150 million meals annually. Their main aim or goal is healthy and sustainable food. To do this they have gone through a huge process which at the end allowed them to achieve an amazing -30% of food wastage according to their HR manager, Mr. Bernard. By this they managed to reduce their wastage plus increase their revenue. They are willing to do many things o sustain the hotel wastage in the future. Solar Power is their next step to save electricity or power said Mr. Bernard
Mr.Bernard (HR Manager)
Maintenance falls into 2 categories. They are planned and unplanned. There is wide range of equipment that fall under maintenance. Basic ones are Air Conditioners, Boilers, Fire Systems, Pumps and Fans are among them. As we had a chat with Mr. Lee and his colleague Mr. Alvin who is the Maintenance officer of IBIS Bencoolen, they told us that their main objective is to give the customer the best facilities and the best service during their stay at IBIS. Chief Engineer Mr. Lee although he joined the company lately is captivated in giving the customers something more than what they pay for exceeding their hopes so that they will make a re-visit. They want to ensure that the policies are in place and objectives developed taking into account the need of aspiration of IBIS, and customers.
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