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  • Subject area(s): Marketing
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  • Published on: 14th September 2019
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Stitch & Hustle

Apr 6

Pattern by Etsy: Is It Really What Artisans Want?

photo from Etsy blog

photo from Etsy blog

You may have heard, either by news article, blog or an email from Etsy, that Etsy has launched a new Web Service: Pattern By Etsy and are rolling it out this week. Here is a link to the Etsy blog launching the service and the Entrepreneur post.

I can't say I am a fan of this but to serve you best, I will be objective...

On second thought, nah.. let me just lay it out for you. I am finding more bad than good here.

Let's start with the name: Pattern by Etsy. Who thought of this malarkey? I mean really?

In my first 24 hours using the service and reaching out to their customer support there was instant confusion, more than once. You see, I (like many many others) sell my original patterns on Etsy. So their support thought I was having an issue with a Pattern transaction. You can imagine how frustrating it gets spending the first group of emails trying to get them to understand I am talking about their feature not my patterns. Even when my email to support said "I am having trouble with the new website program Pattern by Etsy"... they still came back with instructions on how to download a digital pattern. No kidding.

It blows my mind that they would name it Pattern by Etsy. But moving on...

Pattern by Etsy is slick. It is glossy and pretty and easy to use. The set up process is a matter of a few clicks. Because it is a mask of all the data Etsy already has in your Etsy shop, there is no import. The items are linked on the back end.

You can select from a few Theme Templates and each allows a bit of customization. The initial content from your Etsy shop comes over and you can edit as needed. Setting up the entire website took a matter of minutes.

At first glance, Pattern by Etsy has all the trappings to entice crafters, hobbyist and small business owners already using Etsy. But hold on... it also has limitations and constraints that make me tilt my eyes,  smirk and shake my head.

Pattern by Etsy is designed to keep you within the Etsy vortex. Similar to how Etsy itself works, Pattern by Etsy will not let you link to an outside site. For example, on the “About” page, I wanted to link to my standalone site www.144stitches.com. The link would not go live forcing customers or site visitors to see the text but not have a clickable link. They would have to “copy & paste” the text into their browser to get to my site. But If I put the link to my other Etsy shop, www.144stitches.etsy.com then the link is live. So you see, it is not actually "my website" as I am still playing by Etsy rules keeping the consumer and me, the vendor and in this case site owner within the Etsy vortex.

Additionally, Checkout is still run through the Etsy check out system.  So customers are still not buying from “you” but are re-routed back to Etsy. This means if they do not have an Etsy account, they will be required to create one.

You work hard, marketing your shop and promoting your work. You spend lots of man hours developing your brand and driving traffic to your new website. In fact, you spend the extra $16 per year Pattern by Etsy charges for your very own domain so you are not using the “patternbyetsy.com” extension to further drive traffic directly to your site and create brand name recognition.

But, in compliance with Etsy TOU, you are NOT allowed to collect emails of your customers or market to them once they have made a purchase. You see Etsy views them as "their" customers and only Etsy is allowed to use their email for marketing purposes.

So now you have your stand alone site doing Etsy's legwork… not your own. Your brand is now linked to Etsy on a deeper level and all the work you do to get traffic and customers to your site is wasted as you cannot grow them into returning customers. Yes, you are paying for the privelege of doing Etsy's marketing.

Pattern by Etsy promotes Unlimited listings and that you do not have to pay a “listing fee” to add items. But you have to pay $15 per month and still have the listing fees due Etsy any time you add an item. And since you can ONLY add items by adding them to your Etsy shop there is no way around that fee even if you plan to drive traffic only to your new Pattern by Etsy website.

So now you are paying the $15 monthly fee, $16 annual fee for your domain and your Etsy listing fees of $0.20 per item and Etsy takes a 3.5% transaction fee per sale. These fees add up quick. Seriously do the math. and you have to still follow the Etsy TOU thought you technically have your "own" website.

Look, I love (and hate) Etsy. It is how I got my start and has opened so many doors for me. But Etsy today is very different than the Etsy of old and I really can't help but feel like Etsy is scrambling to create new revenue streams by making features that entice users but are just to keep investors happy now that the curtain has been pulled back. To me this feels haphazard and without much forethought for the user, which is the Etsy customer. And I am not talking about the consumer. I am talking about small businesses who use Etsy to sell their wares. Those are the Etsy customer. The money makers for Etsy through fees upon fees. Yet here we are again...

So what do you do?

You are not helpless and if you want your own website and domain go get it! But be responsible and check all the options. If you have big Etsy inventory and are attracted to the fact that Pattern by Etsy integrates your Etsy inventory, maybe you will consider IndieMade or SupaDupa. I am a huge fan of both platforms and if you do the math you get way more bang for your buck! Both allow you to import your Etsy products and I know IndieMade syncs as you sell.

Personally I use Squarespace, though I have used both IndieMade & SupaDupa in the past. For my needs, Squarespace is working great. On my current standalone sites (I have 2) I can list whatever I want (or not). My monthly fee includes listings, data storage, email and whatnot.

Another option is to get a domain from GoDaddy or a similar service for a few bucks a year then have it direct to your Etsy shop. For as little as $5 a year you can have your very own domain to begin your branding and still it takes customers to your Etsy shop. There - I just saved you over $180 a year :-)

Bottom line is that there are tons of options if you are ready to take the leap, have your own website and begin building your brand beyond having an Etsy shop. I just think anyone considering Pattern by Etsy should take a beat and do the math and decide if it is really right for them. And I think that Etsy needs to find a way to reconnect with the Artisans who helped get it where it is.

Are you using Pattern by Etsy? Are you considering it? I am interested in your thoughts so please joing the conversation in comments below.

Michele

Small Biz Talk, Branding

websites, etsy, ecommerce

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