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  • Subject area(s): Marketing
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  • Published on: 14th September 2019
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The following Terms and Conditions of Service apply to all products and services provided by Little Ideas Studio (referred to as Little Ideas) and in the event of any dispute that is addressed by the laws of England.

All work is carried out by Little Ideas on the understanding that the client have agreed to their terms and conditions.

Copyright is retained by Little Ideas on all design work including words, ideas, visuals and illustrations unless specifically released in writing and after all costs have been dealt with.

If a choice of designs is presented and one is chosen for your project, only that solution is deemed to be given by us as fulfilling the contract. All other designs remain the property of Little Ideas, unless specifically agreed in writing.

Project Acceptance

At the time of proposal, Little Ideas will provide the customer with a written estimate or quotation

by email. These Terms and Conditions can be read at any time on the Little Ideas website.

A copy of the written estimate or quotation is to be signed and dated by the customer to indicate acceptance and should be returned to Little Ideas.

Alternatively, the client may send an official purchase order in reply to the estimate which binds the client to accept our terms and conditions.

For the avoidance of doubt, the Little Ideas Terms & Conditions are what govern the job,

not any conditions on the customer's purchase order.

Design Charges

Charges for design services to be provided by Little Ideas will be set out in the written estimate or quotation that is provided to the customer. At the time of the customer's signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable payment of 75% of the quoted fee will become immediately due.

Unless agreed otherwise with the Client, all design services require an advance payment of a

minimum of seventy-five (75) percent of the project quotation total before the work commences or is supplied to the Client for review. The remaining twenty-five (25) percent of the project quotation total will be due upon completion of the work.

Source Files

We will supply proofs and PDF files as appropriate for printing, or other graphic files as detailed in

the job scope or request.

Charges for Other Services

Charges for any additional services during the project that are over and above the estimated time, will become fully payable (100% of the quoted amount) at the time of the quotation is accepted.

Payment

The customer will be provided with an Approval Form or Email, and an Invoice prior to final

publication. At this time the remainder of the amount due will become payable and the customer

will also be required to sign and return the Approval Form with signify approval by email to Little Ideas.

Any invoice queries must be submitted within 14 days of the sent invoice.

Any accounts that remain outstanding for 30 days after the date of invoice, will incur late payment interest charge at the Bank of England Base Rate plus 8% on the outstanding amount from the

date due until the date of payment. Payments may be made by online transfer, credit card (Visa,

Mastercard) or Debit Card. Publication of work by Little Ideas, may not take place before cleared funds have been received.

Default

An account shall be considered default if it remains unpaid for 30 days from the date of invoice.

Little Ideas shall be entitled to remove the customer's material from any and all computer systems, until the amount has been fully paid. This includes any and all unpaid monies due including, but not limited to, hosting, design and maintenance, printers and photographers.

Removal of such materials does not relieve the customer of its obligation to pay the due amount.

Customers whose accounts become default agree to pay all Little Ideas ‘s reasonable legal and

accounting expenses and third party collection agency fees in the enforcement of the debt and these Terms and Conditions.

Copyrights and Trademarks

By supplying text, images and other data to Little Ideas, the customer declares that it holds the

appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.

Any artwork, images, or text supplied and/or designed by Little Ideas on behalf of the customer,

will remain the property of Little Ideas and/or its suppliers unless otherwise agreed in writing. A licence for use of the copyright material is granted to the customer solely for the project defined

in the scope or request and not for any other purpose.

The customer may request in writing from Little Ideas, the necessary permission to use materials

(for which Little Ideas holds the copyright) in forms other than for which it was originally supplied, and Little Ideas may, at its discretion, grant this and may charge for the additional usage. Such

permission must be obtained in writing before any of the aforesaid artwork, images, text, or other data is used.

By supplying images, text, or any other data to Little Ideas, the customer grants Little Ideas

permission to use this material freely in the pursuit of the design. Should Little Ideas, or the

customer supply an image, text, audio clip or any other file for use in any medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage

limitations, the customer will agree to allow Little Ideas to remove and/or replace the file. The

customer agrees to fully indemnify and hold Little Ideas free from harm in any claims resulting

from the customer in not having obtained all the required copyright, and/or any other necessary permissions.

Licensing

Any design, copywriting, drawing, idea or code created for the customer by Little Ideas, or any of

its contractors, is licensed for use by the client on a one-time only basis and may not be modified,

re-used, or re-distributed in any way or form without the express written consent of Little Ideas and any of its relevant sub-contractors.

All design work – where there is a risk that another party make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use. Little Ideas will not be held responsible for any and all damages resulting from such claims. Little Ideas is not responsible for any loss, or consequential loss, non-delivery of

products or services, of whatever cause. The customer agrees not to hold Little Ideas responsible

for any such loss or damage. Any claim against Little Ideas shall be limited to the relevant fee(s)

paid by the customer.

Design Project Duration

Any indication given by Little Ideas of a design project's duration is to be considered by the

customer to be an estimation. Little Ideas cannot be held responsible for any project over-runs,

whatever the cause. Estimated project duration should be deemed to be from the date that

cleared funds are received by Little Ideas for the initial payment or by date confirmed in writing

by Little Ideas.

Design Project Completion

Little Ideas considers the design project complete upon receipt of the customer's signed Approval form or signoff email. Other services such as printing, display panel production, filmwork, website

uploading, publishing etc either contracted on the client's behalf constitute a separate project and can be treated as a separate charge.

Website design only

Little Ideas require that a template is approved by the customer before coding of a site

commences. Once the template(s) for the web site are approved by the customer, coding will

commence; any changes to navigation items, colours, structure or content that require changes

to the template will incur an additional charge.

Once web design is complete, Little Ideas will provide the customer with the opportunity to review the resulting work. Little Ideas will make one set of minor changes at no extra cost within 14 days of the start of the review period. Minor changes include small textual changes and small adjustments to placement of items on the page. It does not include changes to images, colour schemes or any navigation features. Any minor changes can be notified to Little Ideas by e-mail.

Little Ideas will consider that the client has accepted the original draft, if no notification of changes

is received in writing from the customer, within 14 days of the start of the review period.

Design Credits

The customer agrees to allow Little Ideas to place a small credit on printed material exhibition

displays, advertisements and/or a link to Little Ideas own website on the customer's website. This

will usually be in the form of a small logo or line of text placed towards the bottom of the page.

The customer also agrees to allow Little Ideas to place websites and other designs, along with a link to the client's site on Little Ideas's own website for demonstration purposes and to use any designs

in its own publicity and portfolios.

Rights of Refusal

Little Ideas will not include in its designs, any text, images or other data which it deems to be

immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid

down by all relevant advertising standards authorities. Little Ideas also reserves the right to refuse to include submitted material without giving reason. In the situation where any images and/or data that Little Ideas does include in all good faith, and subsequently discovers is in contravention to such Terms and Conditions, the customer is obliged to allow Little Ideas to remove the contravention

without hindrance, or penalty. Little Ideas is to be held in no way responsible for any such data being

included.

Cancellation

Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, Little Ideas will need formal notification in writing to the company's postal address. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by Little Ideas within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.

Disclaimer

Little Ideas makes no warranties of any kind, express or implied, for any and all products and/or

services that it supplies. Little Ideas will not be held responsible for any and all damages resulting from products and/or services it supplies. Little Ideas is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold Little Ideas responsible for any such loss or damage. Any claim against Little Ideas shall be limited to the relevant fee(s) paid by the customer.

Little Ideas reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. Little Ideas will not

knowingly perform any actions to contravene these and the client also agrees to be so bound.

Little Ideas and its clients agree to comply with Printers Terms and Conditions which include

disclaimers for non-completion on time and the flexibility to supply quantities within 10% of the total ordered. Little Ideas recommend that if an exact quantity is required, then 10% extra is added to the quantity and extra time made available should the job be delayed.

Acceptance of Terms and Conditions and Quotation

The placement of an order for design and/or any other services offered by Little Ideas, by email, verbally or in writing, is deemed to be acceptance of these terms and conditions, which are freely available at www.littleideasstudio.co.uk.

An estimate validated by the customer's signature on the estimate or quotation form, or by email, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the signatory and Little Ideas.has been fully paid. This includes any and all unpaid monies due for services, including, but not limited to, design and maintenance, sub-contractors, printers, photographers and libraries.

Removal of such materials does not relieve the customer of its obligation to pay the due amount.

Customers whose accounts become default agree to pay all Little Ideas ‘s reasonable legal and accounting expenses and third party collection agency fees in the enforcement of the debt and these Terms and Conditions.

Copyrights and Trademarks

By supplying text, images and other data to Little Ideas for inclusion in the customer's website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.

Any artwork, images, or text supplied and/or designed by Little Ideas on behalf of the customer, will remain the property of Little Ideas and/or its suppliers unless otherwise agreed in writing. A licence for use of the copyright material is granted to the customer solely for the project defined in the scope or request and not for any other purpose.

The customer may request in writing from Little Ideas, the necessary permission to use materials (for which Little Ideas holds the copyright) in forms other than for which it was originally supplied, and Little Ideas may, at its discretion, grant this and may charge for the additional usage. Such permission must be obtained in writing before any of the aforesaid artwork, images, text, or other data is used.

Any software, code, plugin or other third party material used in a web or digital project remains the property of the creator and any ongoing licence fees or fees for upgrades are the responsibility of the client, not Little Ideas.

By supplying images, text, or any other data to Little Ideas, the customer grants Little Ideas permission to use this material freely in the pursuit of the design.

Should Little Ideas, or the customer supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow Little Ideas to remove and/or replace the file on the site.

The customer agrees to fully indemnify and hold Little Ideas free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.

Alterations

The customer agrees that changes required over and above the estimated work, or in addition to the agreed scope, or where the client makes changes to the supplied copy or changes required to be carried out after acceptance of the draft design, will be liable to a separate charge.

The customer also agrees that Little Ideas holds no responsibility for any amendments made by any third party, before or after a design is published.

Licensing

Any design, copywriting, drawing, idea or code created for the customer by Little Ideas, or any of its contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of Little Ideas and any of its relevant sub-contractors.

All design work – where there is a risk that another party make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use.

Little Ideas will not be held responsible for any and all damages resulting from such claims.

Little Ideas is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The customer agrees not to hold Little Ideas responsible for any such loss or damage.

Any claim against Little Ideas shall be limited to the relevant fee(s) paid by the customer.

Data Formats

The client agrees to Little Ideas's definition of acceptable means of supplying data to the company.

Text is to be supplied to Little Ideas in electronic format as standard text (.txt), MS Word (.docx)  or via e-mail / FTP or shared folder.

Images which are supplied in an electronic format are to be provided in a format as prescribed by Little Ideas via e-mail / FTP. Images must be of a quality suitable for use without any subsequent image processing, and Little Ideas will not be held responsible for any image quality which the client later deems to be unacceptable.

Little Ideas cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials.

Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services, colour correction and alteration of images

Design Project Duration

Any indication given by Little Ideas of a design project's duration is to be considered by the customer to be an estimation. Little Ideas cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by Little Ideas for the initial payment or by date confirmed in writing by Little Ideas.

Rights of Access for Website Construction

The client agrees to allow Little Ideas all necessary access to computer systems and other locations, as required, in order to complete a website project and until all due funds are cleared, including the necessary read/write permissions, usernames and passwords.

The customer also agrees to allow Little Ideas access to any computer systems, usernames and passwords required to remove data and/or sites for failure to comply with these Terms and Conditions.

The customer agrees to supply Little Ideas with all necessary materials, electronic, or otherwise, required to create and complete the project, and to supply them in a timely manner.

Design Project Completion

Little Ideas considers the design project complete upon receipt of the customer's signed Approval form or signoff email. Other services such as printing, display panel production, filmwork, website uploading, publishing etc either contracted on the client's behalf constitute a separate project and can be treated as a separate charge.

Website design only

Little Ideas require that a template is approved by the customer before coding of a site commences. Once the template(s) for the web site are approved by the customer, coding will commence; any changes to navigation items, colours, structure or content that require changes to the template will incur an additional charge.

Once web design is complete, Little Ideas will provide the customer with the opportunity to review the resulting work. Little Ideas will make one set of minor changes at no extra cost within 14 days of the start of the review period. Minor changes include small textual changes and small adjustments to placement of items on the page. It does not include changes to images, colour schemes or any navigation features. Any minor changes can be notified to Little Ideas by e-mail.

Little Ideas will consider that the client has accepted the original draft, if no notification of changes is received in writing from the customer, within 14 days of the start of the review period.

Hosting websites

Little Ideas offers a limited hosting services through an out-sourced virtual server. Little Ideas does not guarantee continuous service and will accept no liability for loss of service, whatever the cause.

Little Ideas may request that clients change the type of hosting account used if that account is deemed by Little Ideas to be unacceptable because of poor service, lack of bandwidth or in any other way insufficient to support the website. Fees for hosting on Little Ideas's virtual server are due at the commencement of any period of service and are non-refundable.

Fees due to third party hosting organisations are the responsibility of the client and Little Ideas are not liable for their payment, nor for the renewal of domain names, which are the sole responsibility of the customer / domain owner.

Domain Registration

Little Ideas cannot guarantee the availability of any domain name. Where Little Ideas is to register a domain name on behalf of a client it will endeavour to do so but the client should not assume a successful registration.

Search Engine Submission

Due to the infinite number of considerations that search engines use when determining a site's ranking, Little Ideas cannot guarantee any particular placement. Acceptance by any search engine cannot be guaranteed and when a site is accepted, the time it takes to appear in search results varies from one search engine to another. Rankings will also vary as new sites are added. Little Ideas recommend that customers use a professional SEO company and are happy to provide details of such companies, but accept no responsibility for their services.

Design Credits

The customer agrees to allow Little Ideas to place a small credit on printed material exhibition displays, advertisements and/or a link to Little Ideas own website on the customer's website. This will usually be in the form of a small logo or line of text placed towards the bottom of the page.

The customer also agrees to allow Little Ideas to place websites and other designs, along with a link to the client's site on Little Ideas's own website for demonstration purposes and to use any designs in its own publicity and portfolios.

Rights of Refusal

Little Ideas will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. Little Ideas also reserves the right to refuse to include submitted material without giving reason. In the situation where any images and/or data that Little Ideas does include in all good faith, and subsequently discovers is in contravention to such Terms and Conditions, the customer is obliged to allow Little Ideas to remove the contravention without hindrance, or penalty. Little Ideas is to be held in no way responsible for any such data being included.

Cancellation

Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, Little Ideas will need formal notification in writing to the company's postal address. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by Little Ideas within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.

Disclaimer

Little Ideas makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. Little Ideas will not be held responsible for any and all damages resulting from products and/or services it supplies. Little Ideas is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold Little Ideas responsible for any such loss or damage. Any claim against Little Ideas shall be limited to the relevant fee(s) paid by the customer.

Little Ideas reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. Little Ideas will not knowingly perform any actions to contravene these and the client also agrees to be so bound.

Little Ideas and its clients agree to comply with Printers Terms and Conditions which include disclaimers for non-completion on time and the flexibility to supply quantities within 10% of the total ordered. Little Ideas recommend that if an exact quantity is required, then 10% extra is added to the quantity and extra time made available should the job be delayed.

General

These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Little Ideas reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.

Acceptance of Terms and Conditions and Quotation

The placement of an order for design and/or any other services offered by Little Ideas, by email, verbally or in writing, is deemed to be acceptance of these terms and conditions, which are freely available at www.littleideasstudio.co.uk.

An estimate validated by the customer's signature on the estimate or quotation form, or by email, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the signatory and Little Ideas. h the hope of starting it up in 2021. From the research I did about my competition, I felt that my lack of experience in the industry would be a hindrance to my business and may cause it to fail. Which is why I plan to get a full-time job once I leave university at the graphic design studio I currently work for (who have also offered me a full-time job once leaving). By taking this job opportunity it allows me to move up in the career ladder while learning all the essential aspects that are involved in business. Another benefit of that is it gives me chance to improve my communication skills with clients which I am currently lacking in and will help me work better with clients and make fewer mistakes when I finally start a business of my own.

It will also  be reassuring for the client knowing that I have previous experience with working with other companies and I am not new to the industry as shown from the build up of job roles at my workplace.

Originally my ambition was to focus my business purely on brand identity due to the money that is involved when producing it for big companies. However, after researching into costs and offers that other companies in my industry provide, I realised my business would not survive on just branding alone. Which is why I am extending my business to print and also some digital design work which I feel will be very helpful as I work on these types of designs frequently at my current part-time job.

I will also ensure that at least three days during a year of my business will be dedicated to marketing to other businesses. I will do this through attending market/networking events taking place in the local area and provide people who are attending with brochures ,that contain my business' portfolio. This is an aspect that I was aware of before but had never taken seriously or thought it was necessary. But from research I have come to understand that in order for my business to succeed in the design industry it needs be known to as many potential clients as possible, which is also why I plan to dedicate more time to my business' social media as well to attract more attention and possibly build up a following that could lead to more clients.

One thing that I'm now thankful for is knowing the essential products/documents I need to start a business. Such things include creating an invoice (different ones depending on the clients), producing business cards to be used at marketing/networking events and creating a website and brand identity for my company. It wouldn't look good advertising my studio as specialising in brand identity and not have a brand already done for myself and also clients may wish to see some of the branding work Ive done for my own business.Though this would require a lot of work and time, I'm looking forward to starting my freelance business as it will be exciting to feel like it's coming to life. Also having a good quality website/brand from the start will give potential clients the right impression before they even set sight on my portfolio.

In addition to what I have learnt, I now know the importance of accountancy. Before I

started, I always thought that I would hire an external company to do my accounts but

from working out my costs, I realised that I wouldn't be able to afford one. I came to accept that I would need to take on Little idea's accounts myself. I also thought about all of the

other aspects of the business I would need to take on such as management. Then I thought of the idea of providing a management service for my own clients, where I help the client

go through the process of looking/assistant their chosen photographers, developers,

printers and so on. Though I know this would be a lot of work for me, I want to ensure that my business provides my clients with a great experience along with my work, so they will want to continue working with me.

Another aspect that I have never consider but is one of the most vital for my business to succeed is that my terms and conditions state about intellectual property. Within my

industry it is common occurrence for client to refuse payment but continue to use your

designs for their business. This is why I plan to state in my terms and conditions that clients are not permitted to use the designs until the purchase has been made in full to my business. As well I have the right to use these designs to advertise and promote my business, unless the client and I have agreed to a non-disclosed agreement.

I have learnt so much from creating a business plan, but still feel that there is so much more I need to know before adventuring out on my own. Which is why I plan to research more into freelance businesses and develop my business plan further before I start my business officially.

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