Essay: IT infrastructure of Cafe Anatolia

Table of Contents
1 Executive summary 3
2 SITUATION ANALYSIS 3
2.1.1 Summary Overview 3
2.1.2 Mission and Goals of the organization 4
2.1.3 Describe the current situation of IT and information systems 5
3 STRATEGY 5
3.1 Describe your proposed IS project 5
3.2 The alignment of the current and the porposed new systems to the organisation’s stated and goals. 6
3.3 How the new IT system is aligned 7
3.4 The alternatives and why they have discontinued 7
4 SLA and SECURITY 8
4.1 Agreement Overview 9
4.2 Goals & Objectives 10
4.3 Stakeholders 10
4.4 Periodic Review 11
4.5 Service Agreement 11
4.6 Service Scope 12
o Manned telephone support 12
o Monitored email support 12
o Remote assistance using Remote Desktop and a Virtual Private Network where available 12
Customer Requirements 12
Service Provider Requirements 12
Service Assumptions 13
4.7 Service Management 13
4.7.1 Service Availability 13
4.7.2 Service Requests 14
4.8 Current IT vendor’s involvement 14
5 IT MEASURMENT 15
5.1 Propose a business case for one of your proposed IT systems 15
5.2 Calculating ROI metrics to justify the required investment and business disruption 16
5.3 Discuss the issue of IT asset management in the organization 17
6 CIO AND STAFF 18
6.1 Describe the IT manager role and some of the issues they may face in the near future in this organization. 18
7 References 19
Executive summary
This IT arrangement has been created for Cafe Anatolia and is proposed to investigate the present IT infrastructure of Cafe Anatolia from the point of view of Strategy, SLA and Security, IT measurement, CIO and staff.
Every section of this topic is to be detailed researched and explained on how strong the current IT infrastructure is and how the it can be made stronger and more efficient.
The IT information of the Cafe Anatolia was gathered by research work, meeting staffs from Cafe Anatolia and by assumptions.
2 SITUATION ANALYSIS
Company chosen: Cafe Anatolia
2.1.1 Summary Overview
Solid wholesome nourishment is in our blood. We, a gathering of exceedingly experienced gourmet specialists from Turkey, chose to built up Cafe Anatolia in 2005 with a dream to convey credible Turkish food to New Zealanders. We blend quality New Zealand fixings with adjusted culinary science and expressions from the distance back to the Ottoman Empire, to present to you our heavenly mouth-watering cooking. Our group is exceedingly dedicated to guarantee that New Zealanders are given the best administration and superb sustenance at low costs (Anatolia, 2014).
The main business processes at the company
The organizational chart gives an idea of the main business process of Cafe Anatolia
Cafe Anatolia is the quickest developing Turkish natural pecking order in New Zealand. As such we have seven branches across the nation. They provide the best Turkish foods with the perfect Turkish ingredients. The main business motive is to provide an authentic Turkish food in New Zealand.
2.1.2 Mission and Goals of the organization
Our main goal is to convey genuine Turkish food to every little area frequently overlooked by different organizations. Cafe Anatolia is an enlisted organization and has a wide system of establishment.
2.1.3 Describe the current situation of IT and information systems
Cafe Anatolia current IT and information system is not so sound. For the entry of the employee they still use a log book or a registry where the employee signs on his scheduled working hours. This log is taken away by the store manager and then forwarded to the head office were they evaluate the employee’s performance.
Today doing estimation or other office work physically is though to be obsolete. To stay in rivalry in business sector it is critical to manufacture polished methodology first at workplace itself. These days it is vital to furnish the workstation with the most overhauled innovation. The manually done work may cause error and it is a time consumption process especially in the fields like restaurants. The Cafe Anatolia uses Electronic billing machine which makes their work simple and helps employees to finish their work faster.
With the use of Biometric thumb scanner, the employees can register their entry with proper in and out time. This makes the process easy for the manager to maintain the employee details in a more accurate manner where no errors will occur.
3 STRATEGY
3.1 Describe your proposed IS project
There are two IS proposed project for Cafe Anatolia
Biometric thumb scanner is a potential IT system were the employee details are maintained so perfectly without any errors. Every other organization as started using biometric scanners because its helps to thwart the attempts of time frauds. Using logs and maintaining the records are time consumption and also difficult to manage in a long term view. Having biometric thumb scanner helps this organization to maintain the employee attendance and timing in a long term and data’s are saved securely in the computer’s.
Tablet restaurant management
Occupied hosts may like the New York city-based application Breadcrumb, which was made by a group of restaurants turned programming producers. This adaptable iPad application gives continuous perspectives of tables, indexes the menu by a determination’s name or fixings, forms deals and conveyance tickets and sends requests to the kitchen.
Why should we use it
Cafe Anatolia like restaurants have lots of customers coming in for a day. When the rush increases everybody can’t wait in the queue just to order their food. If we use this technic people can order their food from their places and their order request will go to the kitchen through which lots of order can be taken in a single time instead of waiting in line.
3.2 The alignment of the current and the porposed new systems to the organisation’s stated and goals.
The current system is aligned and focused mainly on the staisfatction of the customers and the food quality that they serve. They provide the best turkish foods in New Zeland which no one can arguee. The current IT system that they use is Electronic billing machine which is pretty much used in every restauernts and super markets. Apart from that the employees use log to enter their attendace and dnt use much of IT systems which do not afftect their growth and goals so far. But the restaurents people may face some diffiuclty if they dnt improve their IT infrature as the business is expanding every year as they should sustain their rank and standard in the upcoming years.
3.3 How the new IT system is aligned
The new proposed systems wopuld be Biometric thumb scanners for the entires of the employee’s and anothre one would be Tablet restaurent management.By using the biometric the records of the employee’s are mantained perfectly without any error and there wont be lose of data in long run and maintance is also easy when comapered miantainlg manually.
The Cafe Anatolia has a large number of custumers and the way to order the food is by waiting in queue and the employee has to attened the customer one by one and then waiting time is given to the customes. This is not advisible in the long run as the customers wont be happy to wait long in the queue. Tablet restaurent management is an apllication which is used in tablets. The advantage of using this application is that customers can go to tables they want and can order their receipe from the place and the order number will be send the kitchen. They can pay the bill from there itself. This will be useful when the rush is huge and many oerders are taken simultaneously at th same time and cuatomers need not be standing in queue for placing orders. Through this way the standard and the goal of providing quality serive and food is mainted. The amount spend would be $99 to $399 per iPad and the software update is free.
3.4 The alternatives and why they have discontinued
The alternative systems are those IT improvements which where tried by the organissation and which were not succeful interms of their goals and buggeting. They woud have been more than the expected bugget woud have dropped the plan or the new technique which they adopted woud have not been compatible with the employees and workers.
Assuming if they use a Led alert system for their reastaurents which is used to illuminate the floor area which indiacates the washing area and deep frying are or it helps to indiacate when the dished are dried. To implemet this we should invest a amount of approximatrly $4000 to $20,000.
This requires an advance automated dishwashing controller which would have been not needed to the restaurent and employee’s might have been not intered in this type of technique because of which the plan coould be dropped.
4 SLA and SECURITY
Service Level Agreement (SLA)
for Customer
by
Company name
Effective Date: 10-08-2010
Document Owner:
Company name
Version
Version
Date
Description
Author
1.0
10-08-2010
Service Level Agreement
Bob Smith
1.1
15-08-2010
Service Level Agreement Revised
Dave Jones
Approval
(By signing below, all Approvers agree to all terms and conditions outlined in this Agreement.)
Approvers
Role
Signed
Approval Date
Cafe Anatolia
Service Provider
16-05-2016
Customer
xx
16-05-2016
4.1 Agreement Overview
This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between Cafe Anatolia. and Customer for the provisioning of IT services required to support and sustain the Product or service.
This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders.
This Agreement outlines the parameters of all IT services covered as they are mutually understood by the primary stakeholders. This Agreement does not supersede current processes and procedures unless explicitly stated herein.
4.2 Goals & Objectives
The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent IT service support and delivery to the Customer(s) by the Cafe Anatolia.
The goal of this Agreement is to obtain mutual agreement for IT service provision between the Cafe Anatolia and Customer(s).
The objectives of this Agreement are to:
• Provide clear reference to service ownership, accountability, roles and/or responsibilities.
• Present a clear, concise and measurable description of service provision to the customer.
• Match perceptions of expected service provision with actual service support & delivery.
4.3 Stakeholders
The following Cafe Anatolia and Customer(s) will be used as the basis of the Agreement and represent the primary stakeholders associated with this SLA:
IT Service Provider(s): Cafe Anatolia. (“Provider”)
IT Customer(s): Customer (“Customer”)
4.4 Periodic Review
This Agreement is valid from the Effective Date outlined herein and is valid until further notice. This Agreement should be reviewed at a minimum once per fiscal year; however, in lieu of a review during any period specified, the current Agreement will remain in effect.
The Business Relationship Manager (“Document Owner”) is responsible for facilitating regular reviews of this document. Contents of this document may be amended as required, provided mutual agreement is obtained from the primary stakeholders and communicated to all affected parties. The Document Owner will incorporate all subsequent revisions and obtain mutual agreements / approvals as required.
Business Relationship Manager: Cafe Anatolia
Review Period: Bi-Yearly (6 months)
Previous Review Date: 16-05-2016
Next Review Date: 16-11-2016
4.5 Service Agreement
The following detailed service parameters are the responsibility of the Service Provider in the ongoing support of this Agreement.
4.6 Service Scope
The following Services are covered by this Agreement;
o Manned telephone support
o Monitored email support
o Remote assistance using Remote Desktop and a Virtual Private Network where available
o Planned or Emergency Onsite assistance (extra costs apply)
o Monthly system health check
Customer Requirements
Customer responsibilities and/or requirements in support of this Agreement include:
Payment for all support costs at the agreed interval.
Reasonable availability of customer representative(s) when resolving a service related incident or request.
Service Provider Requirements
Cafe Anatolia responsibilities and/or requirements in support of this Agreement include:
Meeting response times associated with service related incidents.
Appropriate notification to Customer for all scheduled maintenance.
Service Assumptions
Assumptions related to in-scope services and/or components include:
Changes to services will be communicated and documented to all stakeholders.
4.7 Service Management
Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components.
4.7.1 Service Availability
Coverage parameters specific to the service(s) covered in this Agreement are as follows:
• Telephone support : 9:00 A.M. to 5:00 P.M. Monday – Friday
o Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service
• Email support: Monitored 9:00 A.M. to 5:00 P.M. Monday – Friday
o Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day
• Onsite assistance guaranteed within 72 hours during the business week
4.7.2 Service Requests
In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames:
0-8 hours (during business hours) for issues classified as High priority.
Within 48 hours for issues classified as Medium priority.
Within 5 working days for issues classified as Low priority.
Remote assistance will be provided in-line with the above timescales dependent on the priority of the support request (AGREEMENT, 2016).
4.8 Current IT vendor’s involvement
There are two zones which suppliers/merchants can be included in. One is the underlying buy of a new equipment or electronic billing machine for Cafe Anatolia. The other is the on-going support and overhauling the equipment flaws or cleaning.
There is not much of IT investment as we take Cafe Anatolia as the restaurant focus mainly on the quality of the food delivered and the basic machine’s purchased and used would be electronic billing machine. Which is used for billing and computers are used in the head office to maintain the accounts and branch details. There is not much investment in the part of IT department.
Personal IT security and risk plan
The Internet is a major risk problem as the E-billing machines are connected to the Internet to pay through the card. If the Internet is done the payment cannot be done so that whole process gets slow down a bit.
The Electronic billing machine uses a software called POS which is called as POS billing machine and another type is called tagged billing machine. When the machine starts mall functioning for example if we press the button 1 it gets pressed twice similar problems like this. The problem is given higher priority as this may affect the whole billing session. The company which provided is connected for the support and the priority for this type of problems is high.
5 IT MEASURMENT
5.1 Propose a business case for one of your proposed IT systems
Cafe Anatolia uses a stable method and is quite good with it. The main motive of the the restaurant is to provide a authentic Turkish food to the customers. Cafe Anatolia is doing food with that. The restaurant has tried introducing websites and some social media link through which customers can order food also. There are some problems in the website which we will discuss later.
Cafe Anatolia is doing really good even though they stick to the old method of serving and they don’t use much of new techniques for their business. This may become a potential problem in the future or in the long run. As the restaurant is getting famous and lots of customers getting attracted, we should start adapting new technology or new IT plans in order to catch hold of the place in the business.
The potential use of the new IT plan is that customers need not wait in queue for long time to order their food. One more advantage is that the employee details and attendance are maintained in computers which is easy to access and maintain. There will be no threat of losing the data or no chance if error to occur.
5.2 Calculating ROI metrics to justify the required investment and business disruption
Return for money invested is a mainstream monetary metric for assessing the budgetary results of individual ventures and activities. A few distinct measurements are called by that name, yet the best referred to is the metric exhibited here as straightforward ROI (Schmidt, 2004)
ROI has gotten to be famous in the most recent couple of decades as a broadly useful metric for assessing capital acquisitions, ventures, programs, activities, and also customary budgetary interests in the stock shares or utilization of funding. The metric is much of the time utilized for such purposes, yet leaders and examiners ought to know that arrivals on venture figures are frequently created and utilized by those with a poor comprehension of the metric’s qualities, short coming, and one of a kind information necessity
How the ROI is calculated for business support and investment analysis
ROI is very now and again determined as the “arrival” form an activity partitioned by the expense of that activity. That is the “straightforward” form of this income metric, utilized for assessing ventured, business case results, and different activities (Schmidt, 2004).
As we see now there is no monetary gain in calculating ROI. Instead we shall look at the advantages and possible changed that is brought by the Biometric thumb scanner and Tablet restaurant management.
The advantage of introducing the new IT system is that the restaurant will be little more advanced and the maintain of the employee details will be easy with the help of biometric thumb scanner and the customers service will improve with the help of Tablet restaurant management.
5.3 Discuss the issue of IT asset management in the organization
Resources insurance is a procedure which is set up to shield your benefits from seizure with a specific end goal to pay a common cash judgment from the courts.
Resources incorporate everything that is a sparing asset. This implies anything substantial (physical) or elusive (not physical) that is fit for being possessed or controlled to create worth can be viewed as an advantage. The IT assets are to be protected as soon as possible because they take a longer time to claim (Scheuerman, 2016).
The IT assets would be
Electronic billing machine, computer that maintains the accounts.
Physical materials would be
Kitchen equipment’s, dishes etc.
6 CIO AND STAFF
6.1 Describe the IT manager role and some of the issues they may face in the near future in this organization.
The person with the CIO title must be able to understand everything there is to know about the information needs of the business and everything about hoe technology can be used to deliver the information in a timely, cost- effective way (Scheuerman, 2016) .
The restaurant is growing is a excellent manner that customers have increased in a drastic manner. The branches have also opened in a lot of places. The main problem they may face is maintaining the employee details and attendance etc. For that the use of Biometric thumb scanner will be useful. The data’s will be stored in the computer and the percentage of losing the data is almost nil.
The CIO will have a hard time if they still use old methods so they should adapt to new techniques that can be used in the restaurants like tablet restaurant management.
If the CIO feels that the Tablet restaurant technique should be used in the restaurant and it will help the organization in the future, they should implement it and the staff members are given training on how to use the app correctly.
7 References
AGREEMENT, S. (2016). SLA. Retrieved from http://www.slatemplate.com
Schmidt, M. (2004). ROI. Retrieved may 17, 2016, from https://www.business-case-analysis.com/return-on-investment.html
Scheuerman, M. (2016). IT Business Edge. Retrieved may 17, 2016, from http://www.cioupdate.com/insights/article.php/3924041/Just-What-is-the-CIO146s-Role.htm
Anatolia, C. (2014). Cafe Anatolia. Retrieved may 17, 2016, from http://napier.cafeanatolia.co.nz/about-cafe-anatolia.php