DISADVANTAGES
1) Production Disruption
Implementing a Total Quality Management system in a company requires extensive training of employees and these requires them to take some time of their day to day work duties.
While the improvements do reduce lead time, eliminate waste and improve productivity, the beginning stages of implementing Total Quality Management in an organization can reduce worker output.
2) Employee Resistance
Total Quality Management requires change in mindset, attitude and methods for performing their jobs. When management does not effectively communicate the team approach of Total Quality Management, workers may become fearful, which leads to employee resistance. When workers resist the program, it can lower employee morale and productivity for the business.
3) Quality is Expensive
TQM is expensive to implement. Implementation often comes with additional training costs, team-development costs, infrastructural improvement costs, consultant fees and the like.
4) Discourages Creativity
TQM’s focus on task standardization to ensure consistency discourages creativity and innovation. It also discourages new ideas that can possibly improve productivity
ADVANTAGES
1) Emphasizing the needs of the market:
QM helps in highlighting the needs of the market. Its application is universal and helps the organization to identify and meet the needs the market in a better way.
2) Assures better quality performance in every sphere of activity:
Adverse and non-participative attitudes of the employees are the biggest obstacles in the organizationâs success, growth and advancement.
TQM stresses on bringing attitudinal changes and improvements in the performance of employees by promoting proper work culture and effective team work
3) Helps in checking non-productive activities and waste:
Every organization aims at improving productivity as well as reduction in cost so as to result in increase in profitability.
Under TQM, quality improvement teams are constituted to reduce waste and inefficiency of every king by introducing systematic approach.
4) Helpful in meeting the competition:
TQM techniques are greatly helpful in understanding the competition and also developing an effective combating strategy. Due to the cut throat competition, the very survival of many organizations has become very vital issue.
5) It helps in developing an adequate system of communication:
Faulty and inadequate communication and improper procedures act as stumbling blocks in the way of proper development of an organization.
It results in misunderstanding, low- productivity, poor quality, duplication of efforts and low morale. QM techniques bind together members of various related sections, departments and levels of management for effective communication and interaction.
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