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Essay: Achieving the final goals of Warid telecom

23 July 202414 June 2012 by Essay Sauce

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Executive Summary

Warid Telecom Internationalis anAbu Dhabibased mobile communication company which provides communication services inBangladesh,Congo,PakistanandUganda. It is expected that Warid telecom launches in the Ivory CoastandGeorgiasoon. It is led by His Highness Sheikh Nahayan Mabarak Al Nahayan. He is the Federal Minister for Education of the United Arab Emirates. Also he is the Chairman of Warid Telecom‚ Wateen Telecom‚ United Bank Limited. Warid telecom defines its goals aiming at customer satisfaction with excellence its field of operation by efforts coming in the form of team work. The visionary leadership of the company has given Warid Telecom this opportunity to serve the people with services of high quality. Throughout the hierarchy of Warid Telecom it is expected from each employee to put in dedicated effort in the form of team and as an individual too to help the organization achieve its goals.

The organization, Warid Telecom doesnot distinguishes its employees based on caste, creed, color, sex or religion. Line Managers’ duty keeps track of all the employees coming to work. Irregularities for turning up for work can lead to expulsion from the organization to disciplinary actions. The company property to be used for personal purposes is highly prohibited. The company demands from each of its employees to keep all the policies and negotiations strictly confidential, breaking these rules can lead to severe punishments down to criminal action.

Key strengths of Warid telecom

One of the largest business groups in Middle East and single largest foreign investor in Pakistan. It has diversified business interests, offering strong financial resources and extensive management expertise that results in commercial success of several institutions. It takes pride by being backed by Abu Dhabi Group which itself is one of the largest business groups in Middle East. The Abu Dhabi group has its major investments in :

• Oil and Gas
• Banking and Financial Services
• Automobile Industry
• Hospitality Services
• Telecommunications
• Property development

On May 2007, the group successfully launched its services in Bangladesh. Warid telecom has successfully launched operations in Congo-Brazzaville Uganda, and Bangladesh. And also iit plans to go for Georgia and Ivory coast.

Evaluation of HRM practices practicality

The HR department at Warid telecom is divided into two departments is responsible for the following:

• Recruitment Division
• Training and development division
• Compensation and Benefits division.

Chief HRM Policies

Recruiting

This is the process which involves job seeking candidates specifically. Warid telecom’s HR department takes initiatives to give advertisement in newspapers and on company’s website for the upcoming positions available in the company. Interested candidates submit their circum-vitae vial mail or in person. Once they are with information of the applying candidates they evaluate each individual according to their internal policies. Selection criteria varies with the position and job profile required by ht e organization. The on-to-one interviews can be with Division head, recruitment manager or a panel interview. Special preliminary tests can be carried out depending on the type of job.

Orientation

On joining, a new employee gets orientation lesson which too falls under the HR department. Each individual is introduced to other employees so that there is a good work environment. The orientation lessons involve having a detailed introduction to how operations are being performed by Warid Telecom and how each department performs to complete its tasks to fit in the big picture. When new employees are hired they are given in-house orientation where information regarding the concerned department is given to them. The employees are also sent to the head office and they are asked to spend the whole day there. This is just to show them how things work there.

Employee Training

During the employee orientation lessons, they are told about career planning. Employees are told about steps that they will undergo to develop them. They are told about the process they will have to go through. And they are also told where they can see themselves proceeding in the near future on their career path. Warid telecom has career partnership with Etisalat. In this, they send theor employees to UAE for training.

Warid employees also go to England, Australia, Europe, New Zealand for training. Recently an IT conference was held in USA and 5 employees from Warid telecom were a part of it. Warid telecom has got its training and conference sessions for their employees in Royal Palm, where they spend their whole day. Warid telecom has a policy of signing a bond with their employees before they are sent for training. The bond they sign is for one or two years stating that the employee cannot leave the company for the given duration. The Duration of the bond depends upon the cost incurred for the training of the employee. In case they break the bond they will have to fill the company of all the charges which are involved in the training.

Performance Management System

Warid Telecom gives immense importance to performance management system. Employees are given annual appraisals and increments depending on their performance. The supervisors discuss among themselves about each and every employee and his/her performance before judging the increment or appraisal of the employee. In case the performance is declining they are motivated to work hard to achieve goals which they couldn’t achieve. This process occurs once each year.

Job Design

The Warid Telecom’s HR Department considers and takes into picture every aspect of the job profile before it decided to assign a certain profile to an individual. This involves phenomenon to be taken into consideration such as job enrichment, job extension, job enlargement, job rotation.

Rewards and Pay Plans

Rewards are generally paid in the form of increments. Bonuses are given after every one million customers. All the employees are given this bonus. Currently Warid has seven million customers.

Warid is known to be one of the best pay masters in the industry. Warid believes in pay for performance and is ideal place for people with “can do” attitude. Warid is continually working on making its processes performance and cost effectiveness and is working in line with the Best practices of the industry.

Employee Benefits

Warid has a very sound and systematic plan for its employees. This strategy ensures that the employees are not only satisfied but also motivated continuously in order to achieve maximum productivity.

Warid telecom has unmatchable employee benefit plan. Some of the major benefits are

• LFA
• Provident Fund
• Leave Encashment
• Medical Benefits
• Insurance
• Leaves Allotment

Evaluation of HRM practices conceptualization

The Warid telecom states that its strength can lead to very higher prospects which they see. The Warid telecom enumerates its strengths by providing better product quality than its competitors. It has committed and efficient staff, better customer relationships than its competitors and a strong financial base. On top of that product innovations and low price quality products add to the icing.

Implications on the UAE economy and society

Clearly a well managed company can do way ahead even if it has low financial support. And in case of Warid telecom even that is high. They key to a good managed and healthy working company is its HR Department. Hiring new employees training them in corporate culture would make them better employees as well as would starve for the hype in the company. A highly applauded company would also increase the GDP and GNI of UAE. Companies like Warid telecom which hold huge customer base and high money flowing into the business hold the potential of turning ting around towards the UAE side. As the company base expands it is showing the potentials of the company. Also with new technologies such as Wireless broadband voice and data networks(WiMAX) launched in Pakistan it makes a huge leap in progressing the society as well as affecting the GDP of UAE.

Conclusion

Warid telecom certainly has captured quite a good market in Middle East and in Pakistan as well. Although its competitors provide it a tough fight it still has the potential and capability to leap far ahead of them. Some of the suggestions provided by the customers are: Seth culture should be avoided, Network should be enhanced in much more cities, More staff to meet the rise in demand and services, More decentralization and motivation amongst the employee for innovative ideas.

Sources:

• Warid Telecom
• NT Voice and Data Solutions