Bobby R. Johnson
4709 Landover Dale Dr.
Raleigh, North Carolina 27616
(919)266-7557
Email: bk1978@bellsouth.net
Career Objective
To contribute to a progressive organization in need of a multi-faceted, success-oriented professional offering extensive sales and management experience
Qualifications
Challenge-oriented professional with record of success in sales and customer service in a competitive consumer market
Extensive knowledge in marketing and sales disciplines including merchandising techniques, promotional planning, pricing, scheduling, loss prevention, and ordering.
Extensive background in being a proven team builder who has shown success in evaluating and building individual skills, providing constructive feedback, and developing employees to peak performance.
Experienced in recruitment, screening, interviewing, and hiring and recognized for a goal-oriented nature, a positive attitude and a competitive spirit
Strong mechanical aptitude with excellent organizational and communication skills and ability to resolve conflict, improve moral, provide positive results, and consistently exceed profit goals.
Excellent personal initiative, high sense of responsibility and a strong work ethic
Education
2014: Graduated Strayer University-Bachelors in Business Administration
2000: Received certification for completion of an in-depth Departmental Training Program through Harris Teeter.
1996: Graduated from Heritage Christian Academy, Zebulon, North Carolina.
Employment
2010-Current: Schwann Food Company
Position: Route Relief Driver
Roles
Maintains product display space and set up new product and promotion displays in retail stores
Develops appropriate and meaningful relations with customers and maintains them
Distributes and delivers product to existing retail stores on assigned route
Provides information related to forecasts for products and the company’s promotions for specific customers
Pre-orders sales for the delivery to customers
Resolves customer complaints immediately on site
2006-2010 Target, Knightdale, North Carolina
Position: Consumables Team Leader
Roles
Managed Grocery Department and assist in other departments as needed.
Helped select and hire team members.
Trained new team members.
Evaluated performance of business processes and gave appropriate feedback.
Scheduled responsibilities and delegated them to employees and made follow-ups on the execution of those responsibilities.
Able to be cross-trained in other departments
Able to multi-task responsibilities and prioritize tasks
2001-2006: Harris Teeter, Cary, North Carolina
Positions
Dairy/Frozen Food Manager
Dairy/Frozen Food Department Trainer
Roles
Managed Dairy and Frozen Food Department including up to 6 employees
Supervised, scheduled, trained, motivated, developed, and evaluated employees
Assisted management in recruiting, interviewing, selecting, and identifying employees for hire
1999-2001: Harris Teeter, Raleigh, North Carolina
Position: Grocery Manager
Roles
Managed Grocery Department including up to 10 employees.
Supervised, scheduled, trained, motivated, developed, and evaluated employees
Assisted the management team in the processes of interviewing, recruiting, interviewing, identifying and selecting employees for hire.
Responsible for operation of entire store in absence of co-manager and manager
Served in a multi-responsible position with complete sales, customer service, problem resolution, staffing, inventory control, merchandising and general operational responsibilities. Consistently achieve sales and operational objectives by exercising sound judgment, ethical personal and company conduct, and a spirit of team building among employees.
Assisted in orchestrating systems and procedures to improve sales growth, operational performance, and overall profitability. Position required strong merchandising skills, loss prevention, and implementation of management directives within specified time frames.
Developed strong customer relationships. Work with customers to address and resolve any issues of concern with customer satisfaction being #1 priority.
Worked with vendors in ordering merchandise for shelves and display. Ensured adequate merchandise was maintained and creative merchandise displays were properly implemented according to plan-o-grams.
Attended weekly departmental meetings. Participated in constructive feedback between management, customers, vendors, and employees.
Reconciled bills by verifying products from warehouse. Used computer to match inventory numbers and merchandise prices. Reported any discrepancies to Warehouse Management.
Maintained a high level of quality control through recalls and removal of out-of-date or damaged merchandise.
Ensured company guidelines were followed, identified potential hazards, and recommended additional training needs at store level. Built a safe environment through adherence to OSHA guidelines.
Researched and made follow-ups in matters related to new goods or items unavailable for sale at Harris Teeter.