Week 3 "SOW"
Jeff Coonce
AMU
Week 3 "SOW"
Table of Contents
Table of Contents …………………………………………………………………………………………………………… 1
1.0 Introduction ……………………………………………………………………………………………………………… 2
2.0 Statement of Work ……………………………………………………………………………………………………. 2
3.0 Project Pricing ………………………………………………………………………………………………………….. 6
4.0 General Assumptions ………………………………………………………………………………………………… 6
5.0 Customer Responsibilities …………………………………………………………………………………………. 7
6.0 Closing/Acceptance…………………………………………………………………………………………………… 8
7.0 References……………………………………………………………………………………..9
1.0 Introduction
The Cool Gaming Networks of America, Illinois has requested a proposal from Lowlock IT Corporation in support of the on-the-go-gaming 4G initiative.
Lowlock IT Corporation will perform a complete, turn-key solution to provide the E-gaming 4G initiative with semi-permanent WLAN capability using Verizon 4G technology for Internet access and Aruba Networks 802.11 a/b/g/n/ac WiFi connectivity in The Cool Gaming Networks headquarters main building. This building provides living and working space for approximately 1000-1200 gamers/developers. It is Lowlock IT Corporation understanding that all copper cabling, fiber cabling, and Aruba Networks AP-228 access points (APs) will be installed and terminated at each communications closets within the main headquarters building.
Over the past 10 years, Lowlock IT Corporation has compiled a strong track record in managing and delivering high quality wireless engineering and installation services to support information technology and Industry. Our experience has provided us significant technical and functional expertise with various types of secure wireless implementations, along with best practices and proven methodologies to ensure successful and seamless implementations for gaming and Enterprise customers globally.
Lowlock IT Corporation fully understands The Cool Gaming Networks of America wireless network requirements and has prepared the following Statement of Work.
2.0 Statement of Work
WLAN Infrastructure Configuration
Objective
Perform network infrastructure turn-up based on information resolved through Cool Gaming’s and Lowlock IT’s collaborative development of the IP and VLAN schemas.
Activities
The following activities will be required in order to complete the statement of work and fulfill all customer’s requirements:
• Rack mounting of controller and eight (8) Aruba Networks switches.
• Configure required IP and VLAN schemas to provide L2 connectivity between distro/core switches and access switches on each floor.
• Configure two (2) uplink ports of each access switch into their own LACP group with one port on each distro/core switch. This will provide redundancy in the event one distro/core switch fails.
• Configure each access switch port with their respective VLAN information to allow GRE tunnels to establish between each AP and the Aruba controller.
• Configure one (1) port each on the pair of distro/core switches into be members of their corresponding access switch’s LACP group. There will be a total of seven (7) LACP groups, one (1) for each access switch and one (1) for the Aruba controller.
• Configure Aruba controller’s network information for L2 access to APs and switches.
WLAN Infrastructure Turn-up
Objective
Perform wireless network turn-up based on information resolved through Cool Gaming’s and Lowlock IT’s collaborative development of the wireless environment.
Activities
• Configure required Virtual AP Profiles (VAPs) to support two (2) pre-shared key authenticated SSIDs, one (1) for Gamers and one (1) for Developers
• Configure Adaptive Radio Management (ARM) settings for optimum coverage and performance in both the 2.4GHz and 5GHz spectrums
• Configure radio and SSID Profiles
• Provision forty-eight (48) APs
• Verify that all APs are provisioned and operational
• Conduct live RF heat map testing of each floor with AirMagnet Survey Pro
• Perform client throughput testing at various locations on each floor
Deliverables
Data and information developed as part of this survey effort will be packaged and presented to the Customer upon completion of the survey and final design reviews. Included in this information is engineering documentation detailed in the below table.
Deliverable Description RF Survey Heat Map Colored, per coverage area map depicting live, or as-built, WiFi coverage. As-built drawings Floor plan and/or Map of coverage area with final AP placements and pictures of the final installation Test Documentation provided showing the results of testing called out in the Proposal.
Technical Assumptions
• All APs and AP antennas will be installed prior to Lowlock IT’s arriving onsite
• All copper and fiber optic network cabling will be completed and terminated in each communications closet
• All necessary copper and fiber optic patch cables will be provided
• All AP placements will be documented and recorded to correlate specific AP MACs/serial numbers to their respective installation points on each floor
3.0 Pricing
Pricing will be set at a fixed cost of $12,000.00 over the course of one week. The cost includes two technicians working 40 (forty) hours a week. Any miscalculation on time needed to work leading to overtime during the one week will be paid for by Lowlock IT’s. Anything out of Lowlocks IT’s control will need to be renegotiated at the time of discovery. The price listed also includes the required tools and materials needed to complete the SOW.
Assumptions
• All network equipment is on-site ready to be installed the day of work.
• All communications closets, overhead cable rails, and hatches are available to the technicians.
• On final day of work an approving manager is available to complete acceptance tests.
4.0 General Assumptions
Lowlock IT’s offer is based on the assumptions, terms, and conditions as stated below:
• Lowlock IT’s will be given necessary access to all required areas to conduct the services in time frames agreed to by both Parties.
• Should any delay be caused outside of Lowlock IT’s control which requires an extension of the project schedule, additional charges will be incurred based upon the additional time on site required and any and all expenses associated; including but not limited to per diem charges, travel change costs, housing, etc.
• Should any delay be caused outside of Lowlock IT’s control which results in an extended site visit, or return site visit, additional time may be calculated and charged for Engineering Support via Lowlock IT’s Change Control Process. The rate charged can be up to $150 per hour.
• Any changes to site access hours and/or dates must be agreed to in advance and in writing by both Lowlock IT’s and Customer.
5.0 Customer Responsibilities
Both Customer and Lowlock IT’s are responsible for collaborating on the execution of the Services. Lowlock IT’s responsibilities have been set forth elsewhere in this SOW. Customer agrees generally to cooperate with Lowlock IT’s to see that the Services are successfully completed. Customer agrees to the following assigned responsibilities:
1. Prior to the start of this engagement, Customer will indicate to Lowlock IT’s in writing a person to be the single point of contact to ensure that all tasks can be completed within the specified time period. All Services communications will be addressed to such point of contact (the “Customer Project Manager”).
2. Customer will provide technical points-of-contact, who have a working knowledge of the enterprise components to be considered during the Services (“Technical Contacts”). Lowlock IT’s may request that meetings be scheduled with Technical Contacts.
3. The Customer Project Manager will ensure that any communication between Customer and Lowlock IT’s, including any scope-related questions or requests, are made through the dedicated Lowlock IT’s Project Manager, Jeffrey Coonce.
4. The Customer Project Manager will obtain and provide project requirements, information, data, decisions and approvals within one working day of the request, unless both parties agree to a different response time. Should Customer be responsible for developing or providing documentation, materials and assistance to Lowlock IT’s, they shall do so in a timely manner. Lowlock IT’s shall not be responsible for any delays in completing its assigned tasks to the extent that they result from Customer’s failure to provide such timely documentation, materials and assistance.
5. The Customer is responsible for making external devices (Switches, Routers, Active Directory, SIEM) available, as required
6. The Customer will provide Lowlock IT’s all network topology and other required network information (such as account and IP info, etc.) two (2) weeks prior to arriving on site
6.0 Closing/Acceptance
Closing/Acceptance of the work will take place on the last day of worked performed. An acceptance manager will need to be present in order to accept the following:
• All work was completed according to the SOW.
• Any work that was completed is up to code and to the customer’s expectations.
• Any leftover materials and diagrams will be transferred to the customer.
• Final acceptance documents will be signed off on.
References
Martin, M. G. (2013). Government manager's guide to the statement of work. Management Concepts Press.