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Q1.
A) Components of communication process: The communication process means sending and receiving the information between two people and the message must be in any language so another people can understand the message. The main components of the communication process are:
‘ Sender: The person who wants to share the information or ideas with other people is known as sender. The information may be in verbal or in non verbal form and the sender also known as decoder.
‘ Medium: The medium is a system of communication and with the medium they can transfer the information between sender and receiver.
‘ Communication channel: The person who wants to share the information or ideas through the communication channel and it may be in formal or in informal. The channels are computer, telephone, radio, etc.
‘ Receiver: The receiver is the person who receives the message from sender and the receiver is also responsible for providing feedback to sender. The receiver also known as interpreter.
‘ Context: The context is surrounding a message and it includes the setting and appropriate of a message.
‘ Feedback: It is process for ensuring that receiver receives the information and he understands all of the content.
B) Business communication model: There is a so many communication model in the business and they contain all specific communication situation. The most important communication models are:
‘ Aristotle’s model: This model is produces by Greek philosopher and unveiled an operation involving by oral communication. This model mainly focused on speaker and speech. When any people deliver his speech in gathering to people even teacher in classroom then they are using this communication model. Aristotle’s has given 3 elements and that must be in good communicator and it’s related to each other.
‘ Shannon and weaver model: This model was present in 1948 by Shannon and weaver. In this model sender encodes the message via channel and receiver decodes the message. It’s found in mass communication and in the starting point they improve the technical communication and it deals with various concepts like transmitter, channel, noise, decode and encode.
‘ Schramm’s model of communication: This model was postulated in 1954 by Wilbur Schramm. He suggested it is two way process and sender and receiver sending or receiving a message. This model also known as Osgood and Schramm model of communication. This model has different components of communication like:
Reference:
Businesstopianet. (2017). Businesstopianet. Retrieved 27 August, 2017, from https://www.businesstopia.net/communication/aristotles-model-communication
Communicationtheoryorg. (2017). Communication Theory. Retrieved 27 August, 2017, from http://communicationtheory.org/shannon-and-weaver-model-of-communication/
Businesstopianet. (2017). Businesstopianet. Retrieved 27 August, 2017, from https://www.businesstopia.net/communication/schramms-model-communication
Q2.
A) Communication barrier: Communication barrier normally happen when someone didn’t understand the situation properly. In the case study also have some communication barrier:
‘ Cultural differences: In the case study the main communication barrier is cultural differences because in the restaurant so many employees are from different cultures and from different religions and they can’t understand to each other properly. For example, in some cultures eye contact is very important but in some they thinking it’s rude and disrespectful.
‘ Language difference: Language differences are also the barrier in the case study because some of the employees are from diverse cultures and English is not a first language. For example Barry posted the written instruction about the rules in numerous places but still people doing the mistakes. Barry also did mistake because he didn’t talk with employees properly about the service and he didn’t give the proper training to employees.
‘ Personal issues: Personal issues are also found in the case study with Barry. Barry is upset because he having a problem with his wife and with these problems he can’t concentrate on work properly or maybe he will get angry with employees. He is already too tired and stressed.
B) Overcome the barriers: The ways to overcome the barriers are:
‘ Be aware of cultures differences: In the restaurant the employees working from different cultures and from different nations so they need to all working together like a family. Sometimes people might interpret as normal but people from different culture may consider s odd or even.
‘ Be aware of language: There has so many employees are working from different nations and they can’t speak to good English so the all of the employees need to be aware with the language and tone of the message because it may be hurt the feelings of someone.
‘ Be a good listener: The good way of communication that all of the staff members should be good listeners and they need to understand each other point of view with attention and properly and with positive attitude.
Q3. Communication techniques:
A) Communication techniques with internal stakeholders:
‘ Meetings: Meeting is the most common way of communicating with employees and employees is the stakeholders for Berry and meetings is the best way for Barry to communicate with his staff members and they can discuss the all issues regarding the service or if the any employee have any problem with other staff members.
‘ Conference calls: In these days it is these most common way to communicate and it does not require any time or expense of travel. This is a good way for Berry to communicate with his stakeholders. Sometime when Berry is not coming on work and if staff member or other person has any problem they can discuss the problem on the phone.
‘ Verbal communication: In the verbal communication message is transmitted verbally. It is good for Berry to communicate with staff members at work for giving the instruction and if someone needs any assistance at work so he can help him.
B) Communication with external stakeholders:
‘ Email: This is the good way for Berry to communicate with external stakeholders and the customers are the main stakeholders for Berry because without customers he cannot run the business successfully. When customer have problem or customer want to book a table for party or hall then they can directly contact with the manager through the email and Berry will also giving the response on the email.
‘ Written communication: In the written communication people are using signs and symbols to communicate. It is good way for Berry to communicate with customers because he can make the posters or banners and placed in front of the restaurant with special offers and it attracts to the customers.
‘ Nonverbal communication: This communication is a wordless communication and Berry can use this communication with customers. For example Sometimes when Berry is busy in the restaurant and customer need something then they can raise the hand and Berry or may be staff member know he want something.
Q4.
Face to face communication: It is important that communication with staff does not only occur on negative instances but they have to communicate also on positive achievements because highly engaged staff is more profitable. Berry and his staff member can also make weekly basis meetings and can make face to face communication and like that they will learn the new things in the meeting.
Technology based communication: Berry can make group on the social media like on Whatsapp or on face book and if anyone have any problem then they can share the problem in the group and also can other people also now the problem. Berry can also send the weekly roaster in here so everyone will see this.